GCN Shares OTG’s Ideas about Applying Agile Methodology to the Help Desk

Posted on August 09, 2016 in In the Media


How Agile is Your Help Desk?

GCN, August 9, 2016

Industry Insight: With an agile IT help desk, Government agencies can can eliminate gaps in communication, reduce response times, cut waste, and boost employee productivity. GCN features an insightful article on applying agile methodology to the help desk written by Open Technology Group’s President and CEO, Jose Carlos Linares.